We acknowledge that things can get in the way of your lesson and you might want to cancel your upcoming lesson. To be respectful of each other’s time, lessons must be cancelled at least 24 hours prior to the start time and any payment will then be refunded. To cancel a lesson, you need to include a message to your teacher.
If you cancel less than 24 hours before, we leave it up to the teacher to offer a rescheduled lesson or mark the lesson as missed, in which case the teacher receives your payment. In really unexpected cases, you can always get in touch with us additionally and we might grant you lesson credits.
In the case of lesson blocks - such as a purchase of 5 or 10 lessons paid up front- we do offer a full refund if a lesson block has not been started. Lesson blocks that has been used will not be eligible for a refund. Lessons in a lesson block that has been started can not be transferred to another teacher.